Customer Success Specialist

Job Summary

Developing and maintaining strong customer relationships, the full-time Customer Success Supplier Specialist will drive awareness, adoption, and retention of solutions while providing strategic support to clients remotely.

Key Responsibilities

• Consults on part solutions across OEC platforms, leveraging knowledge of company applications
• Supports and educates clients post-onboarding to enhance product usage and achieve desired outcomes
• Tracks customer utilization metrics, engages proactively to increase adoption, and identifies upsell opportunities

Required Qualifications

• Associate degree from an accredited college or university or equivalent work experience
• At least 2 years of experience in a customer-focused, SMB customer success or account management role
• Basic to intermediate skills in Microsoft 365 products, particularly Excel
• Strong organizational abilities to manage day-to-day work and priorities
• Ability to thrive in a remote work environment with limited in-person interactions