Customer Success Specialist

Job Summary

To enhance client satisfaction in the K-12 education sector, the contract Customer Success Specialist will provide support, training, and resources to educators while working remotely.

Key responsibilities

• Manage client onboarding and training sessions to ensure effective use of educational tools
• Develop and maintain strong relationships with K-12 educators to drive product adoption
• Gather feedback from clients to inform product improvements and enhance user experience

Required qualifications

• Experience in customer success or account management, preferably in the education sector
• Strong understanding of K-12 educational tools and technology
• Proven ability to deliver training and support to diverse user groups
• Familiarity with data analysis to track client engagement and satisfaction
• Bachelor's degree in education, business, or a related field