Customer Success Specialist

Job Summary

To support a growing FinTech organization, the full-time remote Customer Success Specialist will develop relationships with partner practices to drive retention and growth of transaction volume while leveraging data and insights to optimize engagement.

Key responsibilities

• Develop and maintain relationships with partner practices to enhance retention and transaction volume growth
• Utilize data and insights to optimize engagement strategies and maximize outcomes for partner practices
• Act as a trusted advisor, influencing business process adoption and continuously seeking feedback for improvement

Required qualifications

• 2+ years of experience in a customer-facing role
• Comfortable working with various software platforms
• Demonstrated passion for customer experience
• Ability to adapt and troubleshoot effectively in dynamic situations
• Bonus for candidates with sales, customer success, or account management experience