Customer Success Specialist

Job Summary

Fluent in Mandarin, the full-time remote Customer Success Specialist will serve as the primary contact for parents and students, providing support through various communication channels while ensuring a positive learning experience.

Key responsibilities

• Serve as the main point of contact for parents and students, addressing inquiries related to courses and account access
• Handle urgent or complex cases with ownership, proactively finding solutions and ensuring issues are resolved
• Document issues and collaborate with internal teams to enhance workflows and user experience

Required qualifications

• Previous experience in customer service, customer success, or education support roles
• Ability to quickly learn and understand complex processes and product details
• Strong problem-solving skills and the capacity to remain calm under pressure
• Highly organized and detail-oriented, capable of managing multiple tasks in a fast-paced environment
• Fluency in Mandarin and proficiency in English communication