Customer Success Specialist
Job Summary
Supporting a portfolio of customer accounts, the full-time remote Customer Success Specialist will manage onboarding, adoption, and renewal processes while serving as the primary point of contact and ensuring customer satisfaction through training and issue resolution.
Key responsibilities
- Build and maintain relationships with assigned accounts, responding to inquiries and resolving common issues
- Deliver product onboarding and training, helping customers integrate the product into their workflows
- Monitor account health, identify at-risk customers, and collaborate on renewals with the Account Manager
Required qualifications
- Bachelor's degree in Education, Communication, Business Administration, or a related field, or equivalent experience
- 2-4 years of experience in customer success, account management, or customer support for a SaaS product, preferably in EdTech
- Strong organizational skills with the ability to manage multiple accounts and priorities
- Experience with CRM systems, preferably Salesforce
- Demonstrated ability to collaborate across teams and connect customer goals to company opportunities
Complete Job Description
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