Customer Success Specialist

Job Summary

To support clinic partners in maximizing their use of the Octagos platform, the full-time Customer Success Specialist will manage relationships with cardiology and electrophysiology practices, providing day-to-day support and tailored communications while working remotely.

Key responsibilities

• Serve as the primary point of contact for clinic partners, addressing inquiries and resolving platform-related issues
• Lead onboarding and activation for new clinic partners, customizing training and support based on their specific needs
• Evaluate account health signals and implement appropriate outreach strategies to enhance customer engagement and retention

Required qualifications

• 1-3 years of experience in customer success, customer support, or healthcare operations
• Demonstrated ability to exercise independent judgment in managing customer relationships
• Strong organizational skills with the ability to handle multiple accounts and tasks
• Associate's or Bachelor's degree in healthcare, life sciences, business, or a related field
• Experience with CRM or support platforms, with familiarity in tools like Salesforce or HubSpot preferred