Customer Success Specialist
Job Summary
Building and maintaining relationships with collision shop customers, the full-time Customer Success Specialist will educate clients on OEM collision repair certification benefits, manage certification files, and conduct compliance audits while working remotely.
Key Responsibilities
- Process customer files from program enrollment to certification
- Review OEM certification requirements and debrief customers on the shop inspection process
- Create and process customer invoices and payments
Required Qualifications
- High School diploma or General Education Degree
- At least 2 years of experience in account management, customer service, or a related customer-facing administrative role
- Strong interpersonal and relationship management skills
- Technical aptitude with knowledge of customer database and eBusiness account management tools
- Ability to learn complex business processes and present them clearly
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,246 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
