Customer Success Specialist

Job Summary

As a vital member of the Client Engagement Team, the full-time remote Customer Success Specialist will manage customer inquiries, ensuring first-time resolution of tasks while fostering strong relationships and enhancing client satisfaction.

Key responsibilities

• Manage and resolve customer inquiries and tasks, ensuring a high level of client satisfaction
• Utilize HRIS and CRM systems for effective customer management and reporting
• Collaborate with team members to improve processes and enhance customer experience

Required qualifications

• High School Diploma or GED
• 1-2 years of experience in client support, customer success, or HR administration
• 2-4 years of experience managing customer relationships in a fast-paced environment
• Familiarity with HRIS systems (preferably UKG Ready) and CRM platforms (preferably Salesforce)
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note