Customer Success Specialist

Job Summary

To support families in a virtual learning environment, the full-time Customer Success Specialist will serve as the primary point of contact for newly enrolled families, guiding them through onboarding, conducting proactive check-ins, and addressing concerns while working remotely.

Key responsibilities

• Serving as the primary point of contact for newly enrolled families and guiding them through onboarding
• Conducting proactive check-ins to assess needs and provide support, while maintaining accurate documentation of family interactions
• Leading re-enrollment outreach and retention initiatives, tracking metrics, and partnering with internal teams to enhance family satisfaction

Required qualifications

• 2+ years of experience in customer success, account management, family engagement, education support, or a related field
• Proficiency with Salesforce or other CRM systems and communication platforms
• Experience using Google Workspace, including Docs, Sheets, Slides, and Drive
• Ability to work independently with minimal supervision in a remote environment
• Reliable high-speed internet service and a dedicated home office environment