Customer Success Specialist

Job Summary

To drive engagement and retention, the full-time remote Customer Success Specialist will manage an assigned book of business, ensuring customers achieve measurable value and strong ROI from their investment while collaborating with cross-functional teams to reduce churn and identify expansion opportunities.

Key responsibilities

• Own and manage an assigned book of business, serving as the primary point of contact throughout the customer lifecycle
• Build strong relationships through proactive engagement aligned with customer goals and outcomes
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales

Required qualifications

• Preferred degree in administration, systems, or accounting fields
• 3+ years' experience in B2B Customer Account Management, Customer Success, or Project Management
• Experience in a SaaS background
• Familiarity with SAP, Salesforce, and Churn Zero
• Experience in account revenue growth