Customer Success Specialist
Job Summary
Delivering high-quality, empathetic phone support, the full-time Customer Success Specialist will manage inbound and outbound calls related to billing and insurance inquiries while working remotely.
Key responsibilities
- Handle a high volume of calls from clients and providers regarding billing questions and insurance claims
- Research and resolve billing discrepancies and insurance claim issues in real time during calls
- Document all interactions and coordinate with internal teams to address escalated issues effectively
Required qualifications
- 0 to 1+ years of experience in a customer-facing role
- Experience in a metric-driven environment handling inbound and outbound calls
- Proven ability to navigate multiple platforms simultaneously during live calls
- Availability to work shifts between Monday-Friday, 7am-6pm MST
- Excellent verbal and written communication skills with a professional phone presence
Complete Job Description
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