Customer Success Specialist
Job Summary
Managing and resolving technical issues, the full-time remote Customer Success Specialist will act as the point of contact for escalated cases, ensuring effective communication with customers and collaborating with various support teams to enhance software functionality.
Key responsibilities
- Manage and resolve complex technical issues from the external Tier 1 support team
- Investigate and diagnose software, network, and system configuration issues
- Maintain accurate records of incidents and resolutions in the support ticketing system
Required qualifications
- 2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology
- Experience in psychiatry, behavioral health, or mental health practice settings
- Strong troubleshooting skills for diagnosing complex technical issues
- Proven ability to work cross-functionally with technical and non-technical teams
- Strong organizational skills with the ability to prioritize in a fast-paced environment
Complete Job Description
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