Customer Success Specialist - Bilingual Chinese

Job Summary

A company is looking for a Customer Success Specialist - Bilingual Chinese, Online Ordering.

Key Responsibilities:

• Assess customer needs, provide expertise on product features, and implement retention strategies
• Communicate with organizations like Google Support to assist customer needs
• Educate clients about the HR360 Marketing tool and work on adoption targets

Qualifications:

• Minimum of High school diploma, Bachelor's Degree in Business preferred
• Minimum 2 years of industry experience, 2 years of customer service/sales experience required
• 1+ years of restaurant experience preferred
• Experience with Google Business Profiles, Apple Listings, and Bing Places for Business preferred
• Bilingual in Mandarin or other Chinese dialects