Customer Success Specialist - Purchasing Estimating

Job Summary

A company is looking for a Customer Success Specialist.

Key Responsibilities:

• Serve as the primary point of contact for clients during their adoption journey, focusing on purchasing and estimating processes
• Provide personalized training and support to clients, helping them effectively utilize purchasing tools
• Offer ongoing support, troubleshoot technical issues, and monitor client usage metrics

Required Qualifications:

• In-depth knowledge of current purchasing tools and software used by production homebuilders
• Strong understanding of homebuilding purchasing and estimating processes
• Proficiency in CRM software and relevant customer relationship management tools
• Detail-oriented with strong organizational skills
• A proactive and collaborative mindset with a passion for driving customer success