Customer Success Support Analyst

Job Summary

A company is looking for a Customer Success Support Analyst.

Key Responsibilities

• Provide technical and analytical support to end users via remote connections
• Interact with customers to address inquiries, concerns, and requests regarding products and services
• Diagnose and resolve technical software issues while documenting case transactions accurately

Required Qualifications

• High school diploma or equivalent required; Associate's degree or higher in Business or Computer Science preferred
• 2+ years of direct customer service experience in the financial services industry or a support call center environment
• Some technical knowledge is a plus; willingness to learn is necessary
• Ability to adapt to major changes in work tasks or environment effectively
• High standards of performance and accountability for completing assignments