Customer Success Support Analyst

Job Summary

Delivering exceptional support to credit union clients, the full-time Customer Success Support Analyst will diagnose and resolve technical software issues while working remotely from anywhere in the U.S., except California.

Key responsibilities:

• Provide service and support to credit union end users via remote connection, diagnosing and resolving technical software issues
• Gather customer information, evaluate symptoms, and identify root causes using available resources and tools
• Document all case activity and communication in the case tracking system and follow up with customers as necessary

Required qualifications:

• 2+ years of direct customer service in financial services or in a support call center environment
• Ability to communicate clearly and professionally via phone and written media
• Strong problem-solving skills and a customer-first attitude
• Ability to adapt quickly to changing systems and processes
• High school diploma or equivalent