Customer Success Support Specialist

Job Summary

A company is looking for a Customer Success Tier 2 Support professional.

Key Responsibilities

• Manage and resolve escalated technical issues from Tier 1 support
• Investigate and diagnose software, network, and system configuration issues
• Act as the point of contact for escalated cases, ensuring clear communication with customers

Required Qualifications

• Bachelor's Degree or equivalent experience in Information Technology, Computer Science, or related field
• At least 3 years of experience in customer support or related roles
• Proficient in customer support software and tools
• Experience in software support is preferred
• Strong analytical skills and experience with performance metrics and reporting