Customer Success Support Specialist

Job Summary

A company is looking for a Customer Success Loyalty Support Specialist.

Key Responsibilities

• Engage proactively with customers to strengthen relationships and gather feedback
• Manage and promote consumer loyalty and rewards programs
• Provide high-level support for complex customer issues and ensure seamless account management

Required Qualifications

• Associate's or Bachelor's degree, or equivalent experience
• 1-3 years of experience in customer service, customer success, or account management
• Experience in CRM-driven workflows and proactive outreach functions is preferred
• Ability to manage complex customer interactions and problem resolution
• Degree in Business, Marketing, Communications, or Health Sciences is a plus