Customer Success Support Specialist

Job Summary

A company is looking for a Customer Success Support Specialist who will serve as a primary point of contact for customers requiring support with products and services.

Key Responsibilities

• Serve as a primary support contact for customers via phone, email, and ticketing systems
• Triage incoming support requests and coordinate with internal technical teams as needed
• Track and document issues thoroughly to ensure visibility and timely resolution

Required Qualifications

• High school diploma or GED required
• 2+ years of experience in customer service, client support, healthcare support, or a related role
• Experience interacting with healthcare professionals strongly preferred
• Associates or Bachelor's degree in healthcare administration, communications, business, or related field preferred; equivalent work experience considered
• Familiarity with medical environments (hospital, imaging center, ambulatory clinic, etc.) preferred