Customer Success Support Supervisor

Job Summary

A company is looking for a Customer Success Loyalty Support Supervisor.

Key Responsibilities

• Supervise and manage the performance of the Customer Success Loyalty Support Specialist team
• Oversee daily operations, staffing schedules, and workflow distribution across service channels
• Serve as the point of escalation for complex customer issues and drive continuous improvement initiatives

Required Qualifications

• Associate's or Bachelor's degree, or equivalent combination of education and experience
• 3-5 years of experience in customer service, loyalty programs, or a contact center environment
• 1-2 years of experience in a lead or supervisory role
• Experience with CRM and call center platforms
• Strong leadership and team development capabilities