Customer Success Systems Administrator

Job Summary

A company is looking for a GTM Systems Admin (Support) to manage and optimize customer support systems.

Key Responsibilities

• Implement and configure Zendesk as the primary support platform, including ticket routing and automations
• Support and optimize Customer Success platforms like Gainsight and Catalyst for customer engagement
• Integrate Zendesk with other tools to ensure seamless workflows and maintain system health

Required Qualifications

• 3+ years of experience administering Zendesk with expertise in configuration and automation
• Experience with Customer Success platforms such as Gainsight or Catalyst
• Proficient in integrating support tools with third-party systems using APIs
• Strong organizational skills with a focus on documentation and system maintenance
• Experience in building reports and dashboards for operational insights