Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Lead.

Key Responsibilities:

• Lead, mentor, and onboard a team of CSR's
• Take ownership of provider issues and follow through to resolution
• Manage upselling product features to drive revenue through customer service

Required Qualifications:

• High School Diploma required or Associate/BS degree in Business Administration preferred
• Minimum of three years of customer service/support experience
• Proven competent computer skills, including Microsoft Office and customer service software
• Demonstrated ability to manage multiple projects and work cross-functionally
• Proven ability to define expectations, manage timelines, and meet project deadlines