Customer Success Team Lead
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Apr 10, 2025
This job expires in: 15 days
Job Summary
A company is looking for a Customer Success Team Leader to guide and support their SMB and Corporate segment customers in the U.S. market.
Key Responsibilities
- Lead and mentor a team of Customer Success Managers, providing guidance on best practices for implementations and stakeholder engagement
- Analyze customer data to identify trends and drive continuous improvement in customer success operations
- Stay involved in key customer accounts to strengthen relationships and ensure long-term customer satisfaction
Required Qualifications
- 5+ years of experience in Customer Success, Account Management, or related roles within the SaaS/tech industry
- 2+ years in a leadership or team leader role, preferably managing a distributed or cross-functional team
- Experience with CRM, BPM, LC/NC solutions is preferred
- Strong understanding of customer lifecycle, renewals, and success planning strategies
- High level of organizational and project management skills
COMPLETE JOB DESCRIPTION
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