Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Leader to guide and support their SMB and Corporate segment customers in the U.S. market.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers, providing guidance on best practices for implementations and stakeholder engagement
• Analyze customer data to identify trends and drive continuous improvement in customer success operations
• Stay involved in key customer accounts to strengthen relationships and ensure long-term customer satisfaction

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related roles within the SaaS/tech industry
• 2+ years in a leadership or team leader role, preferably managing a distributed or cross-functional team
• Experience with CRM, BPM, LC/NC solutions is preferred
• Strong understanding of customer lifecycle, renewals, and success planning strategies
• High level of organizational and project management skills