Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Lead to empower a team of Account Managers in a fast-growing SaaS environment.

Key Responsibilities

• Provide coaching and support to a team of SaaS Account Managers
• Manage a small book of business while ensuring proactive client engagement and health checks
• Monitor customer health scores and lead process improvements for customer success operations

Required Qualifications

• 3+ years in customer success or account management, with at least 1 year in a leadership role in a SaaS environment
• Experience managing escalated customer situations effectively
• Understanding of the SaaS customer journey from onboarding to renewal
• Familiarity with customer success platforms and CRM tools
• Experience managing a remote or distributed team