Customer Success Team Lead

Job Summary

A company is looking for a Team Lead, Customer Success to lead a high-performing team in delivering exceptional enterprise customer experiences.

Key Responsibilities

• Lead and develop a team of Customer Success Managers to achieve retention and growth goals
• Recruit, mentor, and support team members while enhancing onboarding programs
• Collaborate with cross-functional teams to optimize Customer Success strategies and maintain CRM excellence

Required Qualifications

• 1+ years of experience leading a Customer Success team in a fast-growing SaaS environment
• 3+ years of experience in Customer Success, Account Management, or Sales within a SaaS context
• Proven track record of managing teams to drive customer retention and revenue outcomes
• Strong technical acumen with an understanding of product features and customer needs
• Bonus: Experience in life sciences or a Bachelor of Science degree in a related field