Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Lead dedicated to SMB businesses in the Fitness and Wellbeing sector.

Key Responsibilities

• Manage a portfolio of SMB accounts focusing on retention, risk mitigation, and growth opportunities
• Lead, coach, and develop a team of SMB Customer Success Managers while ensuring best practices and operational consistency
• Support clients throughout their lifecycle, driving revenue retention and product adoption

Required Qualifications

• 5+ years in Customer Success, Account Management, or a related SaaS role
• 1-3 years of people leadership experience, including mentoring or coaching
• Experience managing SMB customers in a high-volume environment
• Proven success in negotiating contracts and executing renewals
• BA/BS preferred