Customer Success Team Lead

Job Summary

A company is looking for a Team Lead, Customer Success Manager.

Key Responsibilities

• Manage a portfolio of enterprise accounts, driving retention, satisfaction, and growth
• Coach and mentor a team of Customer Success Managers on account strategy and best practices
• Implement process improvements to enhance operational efficiency and customer experience

Required Qualifications

• 5+ years of experience in account management, sales, or customer success within a SaaS business
• 1+ years of people management experience in account management, sales, or customer success
• Proven ability to drive retention and expansion through strategic account planning
• Demonstrated track record managing enterprise accounts in a B2B SaaS environment
• Experience coaching or mentoring Customer Success team members