Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Advocate Team Lead to manage a portfolio of customers while leading a team of Associate Customer Success Advocates.

Key Responsibilities

• Lead and coach a team, ensuring high-quality execution across a large customer portfolio
• Manage personal customer portfolio and support the team in renewals and upsell opportunities
• Utilize data for decision-making and track KPIs related to customer engagement and program effectiveness

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or a related SaaS role
• Prior leadership or team-lead experience preferred
• Proven experience in managing renewals and commercial workflows in a subscription business
• Strong analytical mindset with the ability to use data effectively
• Familiarity with CS tools such as Salesforce (SFDC) and reporting dashboards