Customer Success Team Lead

Job Summary

A company is looking for a Team Lead, Customer Success (Enterprise).

Key Responsibilities

• Lead and develop a high-performing team of Customer Success Managers
• Develop and implement customer success strategies to enhance customer journeys and drive adoption
• Monitor customer health metrics and establish feedback loops for continuous improvement

Required Qualifications

• Experience in leading and managing SaaS Customer Success teams
• Proven ability to develop customer success strategies and optimize customer journeys
• Strong understanding of revenue retention and growth metrics
• Experience in cross-functional collaboration with Product, Sales, and Marketing teams
• Startup experience is a plus