Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Lead.

Key Responsibilities

• Take ownership of a book of business, ensuring clients receive expected value
• Maintain high retention and build trust with clients
• Identify opportunities to streamline processes and improve team efficiency

Required Qualifications

• At least 1 year of experience in a Customer Success role
• Bilingual in Spanish is a plus
• Experience handling support requests via email and phone
• Ability to work well under pressure and manage tight deadlines
• Tech-savvy and capable of quickly learning sales/support tools