Customer Success Team Lead

Job Summary

Managing the full researcher journey, the full-time Customer Success Team Lead will oversee onboarding, coordinate recruitment campaigns, and build strong relationships with researchers while working remotely in the U.S.

Key responsibilities

• Manage and oversee the creation of marketing and study recruitment materials
• Coordinate across teams to launch recruitment campaigns and resolve escalated customer issues
• Provide coaching and mentorship to Customer Success Associates while tracking efficiencies across KPIs

Required qualifications

• 3+ years of experience in client-facing roles such as customer success, marketing, account management, or sales
• A clinical background as a research coordinator or experience managing clinical trials
• Bachelor's Degree in a related field