Customer Success Team Leader

Job Summary

A company is looking for a Customer Success Team Leader: Essentials Team.

Key Responsibilities:

• Manage a book of 15 client accounts, ensuring retention, growth, and satisfaction
• Provide coaching and support to team members, particularly those with underperforming accounts
• Collaborate on strategic projects and contribute to process improvements and retention strategies

Required Qualifications:

• Minimum 1 year tenure at the company
• Minimum 85% quarterly client retention rate
• Strong strategic thinking skills
• Proactive approach to account management
• Deep understanding of the company's products and customer journey