Customer Success Team Leader

Job Summary

A company is looking for a Customer Success Team Leader: General Law Team.

Key Responsibilities:

• Manage a book of 10 client accounts to ensure retention, growth, and satisfaction
• Provide coaching and support to team members and peers, especially those with underperforming accounts
• Collaborate on strategic projects and contribute to the development of best practices and retention strategies

Required Qualifications:

• Minimum 1 year tenure at the company
• Maintain an 85% quarterly client retention rate
• Strong strategic thinking and ability to remain calm under pressure
• Proactive approach in managing accounts and supporting team members
• Deep understanding of the company's products, processes, and customer journey