Customer Success Team Manager

Job Summary

Overseeing a team of Customer Success Managers, the full-time remote Customer Success Team Manager will drive customer satisfaction initiatives, manage high-value accounts, and collaborate with cross-functional teams to enhance retention and growth strategies.

Key responsibilities

• Lead, mentor, and develop a diverse team of Customer Success Professionals, ensuring high performance and professional growth
• Support CSMs in executing complex contract renewals, expansions, and upsells, collaborating with Sales and other teams
• Analyze customer health trends to proactively mitigate churn risks and identify opportunities for product and service improvements

Required qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment
• 2+ years of experience leading and managing a team of customer success professionals
• Proven track record of driving customer retention, growth, and advocacy for end users
• Strong understanding of customer success principles, methodologies, and best practices