Customer Success Team Manager
Job Summary
Guiding and motivating a team of Customer Success Representatives, the full-time Customer Success Team Manager will oversee performance metrics, implement customer success strategies, and enhance team skills in a remote environment.
Key responsibilities
- Drive team performance to meet and exceed metrics and client expectations through effective pipeline management
- Coach and develop team members to achieve daily, weekly, and monthly targets while fostering a collaborative environment
- Analyze performance data to identify improvement opportunities and maintain strong client relationships through proactive engagement
Required qualifications
- Experience with payment processing or financial/payment products
- Proven background in customer success or account management, preferably in a SaaS or financial software environment
- Prior leadership experience in a fast-paced, quota-driven setting
- Familiarity with Microsoft and/or G Suite tools; Salesforce experience is highly preferred
- Strong analytical skills to interpret data and drive informed decision-making
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,825 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
