Customer Success Technical Manager

Job Summary

A company is looking for a Customer Success Technical Manager to oversee technical issue resolution and product documentation for hospital customers.

Key Responsibilities

• Diagnose and resolve reported customer issues, developing technical solutions and communicating results
• Proactively manage open issues, keeping customers informed on status and timelines
• Write and maintain technical documentation, including user guides and troubleshooting references

Required Qualifications

• 5+ years of experience in a software engineering or technical customer-facing role
• Ability to diagnose and resolve software issues independently
• Experience communicating technical information to non-technical stakeholders in healthcare settings
• Experience working across engineering, product, and clinical teams
• Strong written communication skills for producing clear technical documentation