Customer Success Vice President

Job Summary

A company is seeking a Vice President of Customer Success to lead their customer support and enablement organization.

Key Responsibilities:

• Build and develop a world-class customer success organization that supports law firm clients and independent process servers
• Drive customer value, growth, and retention through best-in-class support and enablement strategies
• Develop and implement customer onboarding and support processes, as well as a customer experience strategy aligned with business objectives

Required Qualifications:

• 5+ years of experience in service-based software or legal technology space
• 3+ years of management experience in the legal technology industry
• 3+ years of SQL and data analysis experience
• 5+ years of experience building standard operating procedures and defining organizational best practices
• Proven success leading customer-facing B2B teams and achieving outstanding customer success metrics