Customer Success Vice President

Job Summary

A company is looking for a Customer Success Vice President to lead a global team of CSMs, drive customer success strategies, and manage the financial demands of the Customer Success P&L.

Key Responsibilities:

• Design and execute a strategy for the customer success organization
• Build and manage a team of customer success managers
• Implement systems and processes to monitor customer health and satisfaction

Required Qualifications:

• 15+ years' experience working and leading customer success organizations
• Strong operational focus and experience with process improvement
• Experience with services revenue forecasting, budgeting, and management
• Proven track record of attracting and developing talent
• Strong business acumen and ability to develop and implement business strategies