Customer Success Vice President

Job Summary

A company is looking for a Vice President for Customer Success.

Key Responsibilities:

• Set strategy and prioritize Objectives and Key Results (OKRs) while leading the Customer Success teams
• Deploy programs to promote company value with customers, customer goal attainment, and new use-cases
• Architect the customer success organization and solutions to leverage and grow in support of revenue goals

Required Qualifications:

• Results orientation with a focus on achieving agreed-upon outcomes and improving past performance
• Technical background in building out processes and systems for Global Customer Success teams
• Systematic approach to work with strong planning and objective setting skills
• Customer/client orientation with a focus on personalized and efficient service
• Strategic approach with a long-term view of organizational success