Customer Success VP

Job Summary

A company is looking for a VP, Customer Success to build and lead their Customer Success organization.

Key Responsibilities

• Drive customer adoption, retention, and expansion outcomes for the SaaS platform
• Lead and develop customer-facing teams, ensuring a positive customer journey from onboarding to renewals
• Collaborate with R&D and GTM teams to advocate for customer needs and improve platform offerings

Required Qualifications

• 15+ years of experience in Customer Success or related roles within technical B2B SaaS companies
• Previous leadership experience in building and managing a global customer success organization
• Proven track record of achieving high customer retention and revenue generation
• Strong background with complex technical software products, particularly in Cloud or FinOps
• Data-driven leader with operational and analytical skills, including experience with customer success tools