Customer Success VP

Job Summary

Driving Gross Revenue Retention (GRR) across North America and Europe, the full-time salaried VP Customer Success will own customer health performance, develop retention strategies, and lead a high-performing Customer Success organization focused on maximizing customer lifetime value.

Key responsibilities

• Own and drive Gross Revenue Retention (GRR) with accountability for retention performance and customer health
• Develop and execute strategies to reduce churn and improve renewals while maximizing customer lifetime value
• Build and mentor a world-class Customer Success organization focused on operational excellence and customer outcomes

Required qualifications

• 8+ years of experience in Customer Success, Account Management, or related leadership roles
• 3+ years of experience leading Customer Success organizations within cybersecurity or SaaS environments
• Proven track record of improving Gross Revenue Retention (GRR) and reducing churn
• Experience managing Mid-Market, Enterprise, and strategic customer portfolios
• Hands-on experience with Salesforce and Customer Success platforms