Customer Success Working Student
Job Summary
Supporting the Customer Success team, the part-time Working Student Customer Success will manage platform configurations, assist with reporting and customer requests, and maintain the Help Center content in a remote environment.
Key responsibilities
- Handle smaller platform configurations and adjustments for customers
- Support reporting efforts by investigating customer requests and documenting findings
- Maintain and update templates and content in the customer-facing Help Center
Required qualifications
- Enrolled student in business, (business) informatics, communications, or a related field
- Proficient in German and English
- Basic technical understanding of SaaS platforms
- Structured approach to documentation and content maintenance
- Familiarity with HTML and CSS is a plus
Complete Job Description
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