Customer Support Account Manager

Job Summary

A company is looking for a Customer Support Account Manager.

Key Responsibilities:

• Analyze and resolve client issues to meet or exceed case metrics
• Manage client relationships and lead regular client meetings
• Provide guidance to support team members on Treasury industry standards

Required Qualifications:

• Bachelor or Graduate degree in Business, Finance, Accounting, or Computer Science
• 2 to 4 years of experience in a support role
• Knowledge of cash management, payments, and treasury operations
• Experience in a support role for a SaaS or Cloud-based software company
• Fluency in Spanish or French is a plus