Customer Support Advisor

Job Summary

A company is looking for a Customer Advisor, Residential Support.

Key Responsibilities

• Respond to inbound calls from residential customers, providing assistance on billing, orders, and service usage
• Process payments, issue billing corrections, and assist with plan updates
• Troubleshoot common service and connectivity issues and guide customers through account access and self-service tools

Required Qualifications

• Basic understanding of customer account management and internet service concepts
• Ability to multitask in a real-time support environment
• Willingness to work flexible hours, including evenings and weekends
• Prior experience in telecommunications, ISP, or customer care roles is preferred
• Bilingual (Spanish/English) is a plus