Customer Support Advisor

Job Summary

A company is looking for a Customer Support Advisor to provide exceptional service and support to customers.

Key Responsibilities

• Provide timely, accurate support to customers via phone and email, resolving inquiries and troubleshooting software issues
• Manage support queues and contribute to consistent call and email coverage
• Prioritize and resolve support tickets based on urgency, customer impact, and service-level expectations

Required Qualifications

• 2+ years of experience providing customer service in a technical or software-support environment
• Demonstrated experience troubleshooting software or system-related issues
• Experience supporting or mentoring peers in a customer-facing environment
• Strong organizational and time-management skills
• Ability to work effectively in a remote, team-based environment