Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate (APAC - Remote).

Key Responsibilities

• Investigate and troubleshoot complex technical issues for customers
• Onboard customers and provide support throughout the user cycle via live chat, email, and Zoom calls
• Create educational content and bug reports to enhance customer experience and product quality

Required Qualifications

• 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product
• Commitment to the impact of work on the team and company
• Eagerness for constant improvement and adaptability to fast-paced changes
• Experience as an Airbnb host or in short-term rental business is a plus