Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate, Admins.

Key Responsibilities

• Manage inbound inquiries from small business customers via phone, email, and chat
• Interface with customers at all levels regarding the Justworks platform, including compliance and HR-related topics
• Provide guidance, troubleshoot issues, and contribute to customer retention and product improvement

Required Qualifications

• Minimum of 5 years professional experience in customer service, preferably in B2B SaaS or contact centers
• At least 1 year of experience in payroll, benefits, or HR administration
• Demonstrated passion for customer service and helping others
• Experience handling challenging situations with empathy and resourcefulness
• Proven self-starter with strong organizational and prioritization skills