Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate (North America - Remote).

Key Responsibilities

• Investigate and troubleshoot complex technical issues for customers
• Onboard customers and provide support via live chat, email, and Zoom calls
• Create educational content and bug reports to enhance customer experience

Required Qualifications

• 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product
• Commitment to the impact of their work on the team and company
• Eagerness for constant improvement and adaptability to change
• Excitement to work with a deeply technical product
• Experience as an Airbnb host or in short-term rental businesses is a plus