Customer Support Advocate

Job Summary

Working remotely on a contract basis, the Customer Support Advocate will provide professional customer support through email, chat, and phone, ensuring a welcoming experience for users while becoming an expert in the company's applications.

Key responsibilities:

• Provide customer support by addressing questions and concerns regarding the company's platform
• Attend online training and complete a 30-day trial period to ensure proficiency in company processes
• Maintain a positive attitude and promote the company's culture while collaborating with team members to meet daily goals

Required qualifications:

• Ability to work at least 40 hours per week after the trial period
• Access to a quiet working environment with a reliable computer and internet connection of at least 15 mbps
• Commitment to attend all required training sessions and meet key performance indicators during the probation period
• Proactive and hardworking attitude with openness to feedback
• Desire to grow within a mission-driven and well-funded start-up environment