Customer Support Advocate

Job Summary

Championing the success of churches, the full-time Customer Support Advocate will deliver empathetic support through various channels, develop technical mastery of products, and manage daily queues to meet key performance metrics in a fully remote environment.

Key responsibilities

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries
• Document software bugs and escalate complex issues to the Specialist Team efficiently
• Identify cross-sell opportunities and drive product adoption while managing daily support metrics

Required qualifications

• 2+ years of customer service, technical support, or customer-facing experience
• Experience troubleshooting customer issues and identifying practical solutions in real time
• Strong proficiency with web-based software platforms and support systems
• Ability to maintain accuracy and productivity while managing high-volume support activity
• Familiarity with the Tithely suite of products or similar church management software is preferred